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Created in 1997, Poupatempo is a citizen service program in São Paulo, managed by the Secretariat of Management and Digital Government of the state of São Paulo and operated by Prodesp, the state data processing company.
With a wide range of services, Poupatempo makes citizens' lives easier, offering the issuance of personal documents, renewal of the Driver's License (CNH), vehicle licensing, and much more.
To make access even more practical, the program innovated by installing self-service kiosks in shopping malls, supermarkets, and subway stations, ensuring that the population can use the services with ease and convenience.
The pandemic was a crucial catalyst for the digitalization of Poupatempo's processes, creating an urgent need to expand access to public services.
To continue this process of digital transformation, the Secretariat of Management and Digital Government (SGGD) took the lead, implementing actions that resulted in significant improvements.
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+ 43M
2023 Attendances
65%
Digital channel support
R$724M
Saved on paper sheets with digitalization
R$4,2M
Savings with logistics and in-person services
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With the growing demand for agile and accessible public services, Poupatempo faced the challenge of digitizing and making available online services that previously could only be performed in person.
The goal was to offer an efficient experience, allowing citizens to resolve their issues remotely or optimize the scheduling process.
Digitize most of the services offered in person. Integrate online scheduling with the GOV.BR platform. Reduce queues and improve the organization of in-person appointments. Implement a robust, secure, and accessible platform for the entire population.
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Almaviva Solutions, in partnership with PRODESP, created the Poupatempo Portal, facilitating content management for users without technical knowledge and making the communication team's work much more agile.
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The digital transformation of Poupatempo brought a robust solution that placed the citizen at the center of actions, achieving expressive results and highlighting innovation in the public sector.
Recognition came with the iBest 2023 award, where Poupatempo was elected the best digital initiative in state governments, consolidating its impact on the lives of São Paulo citizens.
19 million active users per month reflect the wide public adoption.
4.3 users access the portal per minute, showing the constant rate of use.
20 million accesses via organic search confirm the relevance and visibility.
Over 5 minutes of average browsing time indicate engagement, usability, and navigability.
The portal is accessed globally, in countries such as the United States, Indonesia, the United Kingdom, Portugal, France, and Germany, reinforcing its international presence.
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